
The problem
The company knew it wanted AI, but not yet where it would add value. Strict governance and fragmented data made every step harder.
- Moving from “we need AI” to specific user problems
- Data that wasn't ready for AI
- Governance, compliance and trust gaps
- No shared way to build AI across teams
- Getting from MVP to production

How we did it
- 01Compare
Studied what AI companies and our competitors were building.
- 02Map the data
Worked with data, product and engineering to match data to components.
- 03Test with users
Ran focus groups on AI workflows and compliance concerns.
- 04Pilot two use cases
Service requests and reports, to prove the framework.
The work





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